I had no issues at all here. There is only so much they can do if a person does online shipping (they can't make certain changes after you pay), and they can't change certain UPS policies, so they may seem unhelpful to some. In my case, the ladies answered all my questions, apologized for what they weren't able to do, with a smile, and explained why, then wished me a good day.
Shipped my product by UPS in alcoa. Part of my shipment was damaged. Insurance wouldn't cover loss as I had not taken pictures of items in box prior to shipping. Kelly was easy to work with but would NOT recommend this place or UPS as they do not cover any claims!! They ONLY guarantee shipment if they pack the box and you pay for this service. VERY unhappy with results. You don't get what you pay for!! Beware of UPS folks
This is the closest UPS Store to my residence unfortunately. For the items you already have packed and a label for it's not too bad as the line is always moving pretty fast and its not as busy as the post office, but don't expect the staff to be friendly or smile here. If you haven't pre-paid or if you don't have the item packed, you can expect to spend a ton here. I unfortunately had to purchase their recommended box for $10 along with "packaging" for another few bucks on top of that. I think their motto is to pick the largest box possible and then to stuff the box with the most foam peanuts they possibly can. Once you throw in the actual cost to ship the item I was looking at around $40. Also, as others have stated the staff seemed to get upset when asking for the different shipping speeds and prices.
I've been dealing with this store for about 5 years, and I keep a business delivery address there. I don't know any of them personally, but they have always been accommodating . These are hard-working local people with a good knowledge of all things dealing with shipping. Not criticizing the reviewers who expect smiles and the such, but have you ever noticed a UPS truck driver waste much time? Hustle is the name of the game. You won't get much chit-chat as they try to keep the lines short so that they can also complete their tasks behind the counter. When I ask them for the cheapest way or the fastest way to ship something, they are always very straightforward... and they never fail to ask how much insurance I require.
After reading other reviews, I was a little worried about coming to this location. It ended up being a very quick trip, and the 2 ladies who helped me were both very kind. Both of them engaged my 4 year old son who was asking questions (what's this, what's that?) and didn't seem bothered at all. One lady walked us to the door and held it open for us since I was carrying my sleeping daughter. Haven't ever had such a positive visit at any other UPS Store.
I don't get the negative reviews except to think of the old adage - you can catch more flies with honey, than with vinegar.
The Ups Store is a US Finance company based in Alcoa, Tennessee. The Ups Store is located at 257 N Calderwood St, Alcoa, TN 37701, USA.
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