The day of delivery, they called when on the way, and were actually able to get here a bit early. The guys were very friendly and kind, and put the refrigerator right at our front door. We didn't pay for installation or anything, so I can't speak to that, but the service we did receive was top notch! Highly recommended!
Worst service imaginable! After purchasing appliances from Home Depot I had the displeasure of working with this awful company. First, the delivery drivers tell my wife the refrigetator (standard size) won't fit in there. She had to show them that it would fit in there with a measuring tape (I wasn't home) that it would. After unwrapping the refrigerator it was scratched and banged up badly. We requested a different one. After calling them several times and being hung up on 3 different times, I finally reach someone who told me that it would ben24-48 hours before someone from kitchenaid contacted us. That was on Saturday, after not hearing from anyone I called them on Wednesday who told me the call had never been placed because the refrigerator wouldn't fit. Here we go again, I explained that it would, so they then call the delivery drivers who confirmed it would. After this they called kitchenaid to set up a request for the refrigerator to their warehouse to prepare for our shipment. Contacted by kitchenaid on Thursday, who tells me they can't push the delivery through until the 21st. Approximately 14 days past the original delivery of the damaged refrigerator. If I had returned the appliances and repurchased them through Home Depot after receiving the initial delivery of the damaged refrigerator I could have received them sooner than waiting for them to redeliver one. Contacted them today to check on the delivery for tomorrow on the 21st, not on the books because it was to be delivered on the 19th but the fridge was not there, it got there today on the 20th but it was too late to add to the deliveries. I'm so livid right now, I am tempted to return all $7,000 worth of appliances to Home Depot just to not have to deal with these individuals. We have been without a fridge for 3 weeks, and cannot wait any longer or we would. Let's hope the next delivery for the remaining appliances on the 28th goes smoother with the stove and dishwasher. These guys are atrocious, and unprofessional not to mention they asked my wife inappropriate questions when they arrived to deliver the first time. If you want good service steer clear of these guys.
I bought a refrigerator from an online retailer, and RAS Delivery ended up being the local delivery service. I was orchestrating a move from out of state, and our closing moved around a bit. I had to reschedule my delivery with RAS twice, and they were able to fit me in where I wanted both times. They were wonderful about it, no trouble at all.
Terrible! Destroyed flooring, subfloor and all! I purchased refrigerator from Home Depot that was delivered and installed by RAS. Let's be honest no one pulls refrigerator out often so when I did months later I discovered a slow water leak that was caused by water supply line to ice maker leaking. Called contractor to look at flooring and surprise molded, rotten subfloor, wet insulation everything! I have been dealing with RAS now for almost 6 weeks and all I am getting is their insurance provider offering me 50% of cash value which was provided by their adjuster. No one at their Knoxville location works normal hours, leaves between 1:00-3:00 every day and any other time you call they are in warehouse. Their insurance company is even worse. I understand we all mistakes and I would hope the men who installed truly did make a mistake by not installing correctly but why am I the one stuck with the bill for their company not doing something correctly? I have submitted written letter from the contractor who fixed the leak stating what the cause was, proof my water bill went up the month installed by $15 or so dollars a month but back down to normal since leak was stopped over a month ago, pictures, etc to still get nothing but run around and sorry excuse that we can not determine we are completely liable. What a joke. I have filled complaint with BBB, TN Dept of Commerce and Insurance and will not stop there. I will not take paying for their mistake quietly.
You rather look for different company this is not place to come & people to work with
Called me the day before the delivery was supposed to happen and said it wasn't going to be delivered until 10 days later, super frustrating
Ras Delivery Service is a US Storage based in Alcoa, Tennessee. Ras Delivery Service is located at 3231 Northpark Blvd, Alcoa, TN 37701, USA.
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