Dustin has always came through for me , renting and replacing damaged equipment has been a breeze I guess most of these bad reviews are from customers that couldn't pay on time and still want the best stuff ....wow ..like the mentality really ..anyway been doing business with them for years never once had a issue . Always paid on time and paid my equipment off within the 90 days every time . Guess that's why they like me cause I'm a doer
He is like a used car salesman...HE WILL SCREW YOU OVER SO FAST AND LIE..LIE LIE..AND PROMISE YOU A RAINBOW!...I HAVE HEARD THEM STAND AND GOSSIP ABOUT OTHER CUSTOMERS TO EACHOTHER AND TO OTHER CUSTOMERS. ..NO WAY TO BE PROFESSIONAL. ...PLEASE TAKE YOUR BUSINESS TO THE MARYVILLE STORE...THEY ARE AWESOME AND GIVE YOU BETTER DEALS...PEOPLE ARE VERY NICE AND FUNNY AND PROFESSIONAL THERE.
This is the most unethical store I've ever rented from. They are very mismanaged, my husband and myself rented a 65 inch TV and surround sound system. We were told by sale associated that the TV was New, just came out of the box. Then I asked to see the surround sound speakers, so another associate said they would go get them out of the back. When he came out the box was opened, I asked why the box was opened. They told us, " I opened the box in the back so you all could see them." Then we were told they couldn't deliver them that day, they were to busy. When delivered, the TV was NOT NEW and the speakers were damaged. I called the store, and the manager " Dustin Smith" and talked to him about it. Then he said oh, well the TV was rented about, but it was only out 2 days. Then, I spoke to the district manager, at Acceptance Now. Come to find out, again, I had been lied too. The TV and surround sound had been out, for a few weeks... I do have to say the district manager at Acceptance Now, was very helpful... I called Dustin back, a second time, requesting, a New TV and surround sound system.... When I went in to pay the monthly payment, Dustin was to busy to take my payment... My time be valuable, I had to leave, after waiting up to an hour on him... So, I came back the next morning, and they wanted to charge me a late fee, and they still had NOT, brought out the new system... So, I told them to come pick up the surround sound. We decided at that point to pay weekly... Now the TV, isn't working... My husband call and spoke with " Dustin Smith" again. Well they were to busy to bring the TV, that day, and put us off again. He told my husband, they would be here at 12:00 o'clock. They once again, didn't show up. I call the district manager, to be told, they had 24 to 48 hours to call me back. Once again, I called Ryan, to find out why they had not shown up... He was rude, wanted to talk over me, I told him I was not going to be disrespected by him... Then found out " Dustin" had lied again. He didn't even set it up, for the TV, to be sent out and the delivery man didn't show up until 3:00 o'clock... So finally, "Ryan" offered to send a TV, out today, and again it was a used TV... Again, I reminded him, I WANTED A NEW TV, and he replied, " I don't have one". Again, ethics, Lies from the beginning, mismanaged, unorganized... DON'T RENT FROM THIS STORE, I have been lied too, yelled at by "RYAN", " DUSTIN SMITH". Why lie???
Very fake employees there...the manager,Justin..is awful!
Do NOT rent from these people! They will like to your face just to make a sale and omit important details like frequency of payments and you wont even find out about it until you have already handed them money! I will NEVER rent from them again there are better places. Tryst me
Loan sharks.. save your money up and pay cash.
Rent A Center is a US Electronics Store based in Alcoa, Tennessee. Rent A Center is located at 209 N Hall Rd, Alcoa, TN 37701, USA.
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