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Breakfast was ok, ended early at 9. Maid staff never cleaned. There were bugs in our room the whole time. When the maids set off the fire alarm at 3am, the night manager was mad that I so rudely interrupted her doing nothing to ask if were in danger. Rooms had an odd smell, like a musty moist smell, like they tried to clean the carpets but left the water. There are cobwebs in the room. I tried to submit photos of this but google won’t let me post.
Can hear guest above us. Thermostat is either hot or freezing. Convenient to airport, Knoxville and Maryville. Very nice staff.
Stayed at this hotel last night and it was the most horrible place I have ever been and that's being nice. The room smelled musty, the carpet was wet in front of the refrigerator. I also got to listen to the constant drip of the bathtub faucet. And as far as having a nice hot shower..... all I can say is the water was hot but I have more water pressure in my garden hose. Would never go back there or recommend to anyone. Very displeased. Desk clerk last night offered to change our room but we were already unpacked and the morning desk clerk just said sorry about your bad experience. It's a disgrace that my son spent his last night in the states in such a place before going overseas in the military
After staying at the Country Inns and Suites in Seffner, FL I did compare this one. And by no means did it add up to the one in Florida. This one is very outdated. Even the locks on the doors were very tricky and hard to get open. I called and booked the room about 10pm and requested a shuttle from the Tyson McGhee airport in Knoxville and though they arrived in a very timely manner, the driver did not utter one word the entire drive back to the hotel. It made things very uncomfortable and I felt unsure whether this was a friendly trip or if he was just very annoyed to have had to pick me up. The breakfast was fair. Same as every country inns and suites. Waffle maker. Cereal. Yogurt with granola and frozen/fresh raspberries. Oatmeal. Danishes and bagels. Scrambled (microwaved) eggs and red potatoes. The ones you eat at dinner time. Lol but it worked. I would stay here again. As it was quiet and very clean.
Would stay here again. Clean room. Friendly staff. Only two complaints. First, parking was crazy. There wasn't enough of it so people were parking anywhere and everywhere. Second, the chlorine level in the pool was painfully high. My husband and children only swam for about 10 minutes and had to stop because their eyes were burning. I could smell the chlorine on them when they got back to the hotel room. My son's eyes were still red the next morning. My husband seconded the fact that it was painful. Also, there was another layer of disappointment because my son was especially excited about the pool. He loves to stay in a hotel (he's 6 y.o.) and was thrilled about the indoor pool (since we could swim no matter the weather). So it was especially disappointing that the pool was unusable because he was really looking forward to it. Other than the crazy parking situation and the high chlorine, we had a great stay.
After multiple complaints about bugs the night staff, refused to do anything about the issues and refused to talk with me. The night attendant told me that there was nothing he could do, he said that there was not a single room to switch to; when I called the corporate they said that there was in fact rooms. He flat out lied.
Country Inn Suites By Carlson Knoxville Airport Tn is a US Lodging based in Alcoa, Tennessee. Country Inn Suites By Carlson Knoxville Airport Tn is located at 162 Cusick Rd, Alcoa, TN 37701, USA.
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